Software Installation and Troubleshooting

Software Installation and Troubleshooting in Eton  

At Eton Computer Services, we tackle everything from Windows update errors to stubborn macOS app crashes. 

Whether you’re a home user in Windsor or a small business in Slough, our certified technicians ensure your software runs smoothly, securely, and efficiently.  

In this guide, we’ll cover:  

• Common software issues affecting performance  

• Our step-by-step installation and troubleshooting process  

• Why Eton locals trust us for IT support  

• How to prevent future software problems  

Common Software Problems We Fix  

Software errors can disrupt work, slow down devices, or even expose you to security risks. Here are the most common issues we resolve:  

1. Compatibility Errors

 “This app isn’t compatible with your version of Windows/macOS.” We’ll upgrade, downgrade, or run compatibility modes.  

2. Installation Failures

 Stuck on “Setup failed” or “Not enough disk space” errors? We’ll diagnose and fix installation blockers.  

3. Licensing and Activation Issues

 Lost your Adobe, Microsoft, or antivirus license key? We’ll help verify or purchase new licenses.  

4. Crashing Apps

 Programs like Outlook, Photoshop, or Chrome closing unexpectedly? We’ll trace the root cause (driver conflicts, corrupted files).  

5. Slow Performance

 Bloated software, background processes, or outdated drivers dragging down your system.  

6. Security Updates & Patches

 Missed critical updates exposing you to malware? We’ll bring everything up to date securely.  

Our Software Installation and Troubleshooting Services  

1. Windows Software Installation & Repair

• Install or upgrade Windows 10/11 apps, drivers, and utilities.  

• Fix issues with Microsoft Office, Adobe Suite, browsers, and more.  

2. macOS App Installation & Troubleshooting

• Resolve App Store errors, incompatible apps, or crashes after macOS updates.  

• Optimise settings for creative software (Final Cut Pro, Logic Pro).  

3. Business Software Support

• Deploy and configure CRM tools, accounting software (QuickBooks, Xero), or video conferencing platforms.  

• Fix licensing issues and ensure multi-user access.  

4. Driver and Firmware Updates

• Update graphics cards, printers, and peripherals for peak performance.  

• Roll back problematic updates causing instability.  

5. Remote Software Support

• Secure remote access for urgent fixes (e.g., Outlook not sending/receiving emails).  

6. Data Migration and Compatibility Checks

• Move apps and files to a new device while avoiding compatibility pitfalls.  

Pro Tip: Microsoft recommends verifying software compatibility before upgrading to Windows 11.  

Why Choose Eton Computer Services for Software Support?  

• Certified Experts: CompTIA A+ and Microsoft Certified: Windows Client specialists.  

• Fast Turnaround: Emergency appointments available within 24 hours.  

• Transparent Pricing: No hidden fees—book a free diagnostic for an exact quote.  

• Local Expertise: Trusted by Eton, Windsor, and Berkshire residents since 2015.  

• Preventative Advice: We don’t just fix problems—we teach you how to avoid them.  

Our Software Troubleshooting Process  

Step 1: Initial Diagnosis

•  Identify the issue via remote support or on-site visit.  

•  Check for error codes, crash logs, or recent software changes.  

Step 2: Safe Mode Testing

•  Boot into Safe Mode to isolate software conflicts.  

Step 3: Repair or Reinstallation

•  Repair corrupted installations or perform clean reinstallation.  

•  Update drivers and firmware for compatibility.  

Step 4: Security & Performance Optimisation

•  Install missing updates and enable auto-updates.  

•  Configure settings to prevent future crashes.  

Step 5: Final Testing and Handover

•  Verify app stability and speed.  

•  Provide a summary of fixes and preventative tips.  

FAQs: Software Installation & Troubleshooting 

Q: Will software installation delete my files?

A: No—we back up critical data before making changes.  

Q: How long does software troubleshooting take?

A: 1–3 hours for most issues, depending on complexity.  

Q: Can you fix apps that won’t open after a macOS update?

A: Absolutely—we’ll repair permissions, update the app, or reinstall macOS if needed.  

Q: Do I need my software license key?

A: Yes—if it’s not pre-activated. We’ll help verify or purchase new licenses if lost.